Need a hand? Email support@eightfifteenlabs.com and we'll get back to you, usually within two working days. In the Game, Settings → Support brings you to this page.
It helps to include:
- your device (for example "iPhone 15" or "Pixel 8") and its OS version;
- the version of the Game (shown at the bottom of Settings);
- the level number, if the problem is on a particular level;
- a screenshot, if you can.
Common questions
I bought No Ads or the Premium Pass and it's gone.
Open Settings → Restore Purchases while signed in to the same Apple ID or Google account you bought it with.
I paid but didn't get my coins (or lives, or the Toy Bank).
Close the Game completely and reopen it with an internet connection; pending purchases are delivered on the next launch. If they still haven't arrived, email us with your store receipt (Apple sends it by email; Google Play shows it under Payments & subscriptions → Budget & history).
Can I get a refund?
Purchases are processed by Apple and Google, so refunds come from them:
- Apple: https://reportaproblem.apple.com
- Google Play: https://support.google.com/googleplay/answer/2479637
I reinstalled the Game (or got a new phone) and my progress is gone.
Progress, coins and boosters are saved on your device. They come back only if you restore a device backup or transfer your phone with one; there is no account or cloud save in the Game. No Ads and the Premium Pass can always be restored with Settings → Restore Purchases.
New levels won't download.
New levels arrive every Monday and download in the background. Check your internet connection, then go back to the main screen or restart the Game. If the Game says it needs an update for the new levels, update it from the App Store or Google Play.
I'm out of lives.
A life refills on its own every few minutes; the Out of lives screen shows when the next one is due. You can also watch a video for an extra life (a few times a day) or refill them with coins.
How do I turn notifications on or off?
Settings → Notifications in the Game turns every reminder and new-levels alert on or off. If you declined the permission before, your phone's settings may need to allow notifications for Toy Club too.
How do I change my ad or privacy choices?
Settings → Privacy & Data → Manage Consent. On iPhone and iPad you can also change tracking permission in iOS Settings → Privacy & Security → Tracking.
How do I change the language?
Settings → Language. The Game is available in English, Spanish, German, French, Italian, Portuguese, Japanese and Korean.
How do I delete my data?
Use Settings → Privacy & Data → Delete my Data. It erases your data on the device and opens an email to privacy@eightfifteenlabs.com with your installation ID already filled in, which is how we find your data. See Delete your data for the details, and the Privacy Policy for what we hold and your rights.
Legal
Toy Club is made by Eight Fifteen Labs LLC.